Returns & Refunds Policy
We want all our customers to be happy with their purchase and as such we offer a 5 day hassle free exchange policy on most of our products. If you have changed your mind about your jewels or if they are not a perfect fit you are more than welcome to send them back within 5 days for a full refund, store credit or exchange. They must arrive at Jewellers Domain within this 5 day time frame.
Returns will only be accepted if the item is returned in perfect condition, unused condition, fit for resale and sent along in original packaging with proof of purchase.
Because the safe return of your package is as important to Jewellery Domain as it is to you, please insure your package for the full value listed on the invoice. If your return item arrives at Jewellery Domain damaged due to lack of protective packaging in transit (lack of box and/or bubble wrap) we will be unable to process your return and your item will be sent back to you. Jewellery Domain suggests using a postage method which insures items in transit.
Please note: Merchandise returned is the responsibility of the sender until it is signed for by Jewellery Domain. All jewellery will be inspected prior to the refund being processed.
Please NOTE that refunds/store credits are NOT applicable for:
- Earrings (due to health and hygiene regulations)
- Clearance/Sale items
- The original shipping fee and the return shipping fee will not be refunded
- Beyond 6 days and up to 14 days we offer exchanges or returns for store credit only
- Are There Special Diamond Return Instructions? In addition to the instructions above, if your merchandise came with a diamond certificate, it must be returned with the merchandise or you will be responsible for a $100 replacement of certificate charge.
What if my item is faulty?If the item you have received is faulty, please contact our Customer Service team immediately and we will resolve the issue as quickly as possible. We will offer you a replacement, store credit or refund including freight costs upon receipt of the item returned.
What if the item I received is not the one I ordered?
If you have received an item different to the one that you ordered, please contact firstname.lastname@example.org and we will resolve the issue as quickly as possible. We will offer you the correct replacement, store credit or refund upon receipt of the item returned.
For International returns you should mark on the courier company’s consignment ‘returned/faulty goods’ to avoid possible custom duties and taxes again.